Privacy Policy

We collect the following types of information:

• Personal information: Personal Information is information about an identifiable individual. This includes information that can be used on its own or with other information to identify, contact, or locate an individual. We collect personal information when you voluntarily provide it to us through our Platform or through other means. For example, we may collect personal information such as your name, address, email address and telephone number when you create an account, request a Service, make a purchase, enter a contest or promotion, communicate with us, submit a review, register to receive a newsletter or otherwise submit personal information to us with your communication. We may also collect photographs of your Premises from Contractors in accordance with the Terms.
• Business Information: We may collect business information from Contractors, including business address and telephone number, entity information and insurance information. Although business information is not generally considered personal information, we treat business information in the same manner as if it were personal information under this Privacy Policy.
• Payment Information: When Clients pay for services and in order to process payments to Contractors we collect personal information and billing information such as your name, address, email address and credit card details. Payment Information will be collected and processed by our third-party payment processors pursuant to the terms and conditions of their privacy policies and terms of use. Our current third-party service provider for processing payments is Stripe LLC (“Stripe”). You can read about Stripe’s privacy practices by visiting their website at stripe.com.
• Technical information: Technical information includes information such as your IP address, browser type, device and system information, unique identifier, the web page you visited before accessing the Platform, location information, date and time stamps, crash reports, system activity and other similar information and interactions with the Platform. Some technical information can be personal information, either by itself or when combined with other information.
• Information Collected Through Cookies and Technological Means: We or our third-party service providers may use “cookies” and other technologies to record Technical Information and other information about you or your activity. A “cookie” is a piece of data stored on the computer hard drive or memory containing information about the user. You may modify your browser’s settings so that your browser stops accepting cookies or prompts you before accepting a cookie. If you do not accept cookies, you may still use the Platform, but certain areas or features may not function properly.
• Interest-Based Advertising / Remarketing: We or our third-party advertising providers may also use cookies and other technologies to keep track of your browser so that you will be recognized when you visit other websites where our third-party advertising providers may show you advertisements from us based on your visit to our Platform. Some of these advertisements may be customized to particular products and services that you viewed or they may be based on inferences about products and services that you might be interested in. You can opt-out of these interest-based advertising campaigns by turning off cookies in your browser, as described above. If you opt-out of interest-based advertising you may still see advertisements from us on other websites. However, they will not be customized based on your browsing history on our Platform. In addition, if you block cookies on our Platform, your ability to use some features or areas may be limited.

We use your information, including personal information, to provide products and services and to manage our business operations. For example, we may use your information for the following purposes:

• to register your account;
• to authenticate you when you log into your account;
• to provide, administer and improve our Platform;
• to fulfill your requests for Services;
• to communicate with you about your requests and Service Appointments;
• to administer your payment for Services and our provision and your payment of other products or services;
• to personalize and improve your experience;
• to protect the security or integrity of our Platform and our business; and
• to provide or offer updates, promotions and announcements.

For Contractors, we may also use your personal information to conduct, verify and administer background checks, ongoing compliance and our verification of insurance coverage. However, we will only do so with your express written consent.

Photographs are retained for a period of 24 months after your Service Appointment, except in where there is a complaint, insurance matter, legal issue or dispute, in which case, the photographs may be retained, after this 24 month period, until the matter has been finally concluded and we are no longer legally required to retain such photographs. We retain your other information for as long as necessary to fulfill the purposes for which we collected the information or as required by law.

We may share your information with third-party service providers who help us with our business operations. For example, we share information with service providers who provide us with development, storage, marketing, analytics, payment processing and promotional services. We require our service providers to keep your personal information secure.

We share information about you and your Premises with Contractors to enable you to schedule Service Appointments and them to provide the Services which you requested.

We may, with your express prior consent, share information about Contractor’s and Contractor’s Personnel with organizations that perform credit, licence and criminal record checks or with third-party service providers who assist us in providing or administering such record checks, ongoing compliance and with the verification of insurance coverage.

We may share general Service Appointment information, including address and time of the appointment, with property managers or condominium corporations where, and to the extent, necessary for access, security or to coordinate your Service Appointment and only with your consent.

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, we may transfer your personal information as part of that transaction.

We may share information about you if necessary for us to collect a debt from you or as permitted or required by law, for example with regulators and law enforcement agencies.

If you have an account, you may review and change personal information which you provided to us by logging into your account and modifying the personal information stored in connection with your account. If you do not have an account or for other questions about our privacy practices, you may contact us using the email address below.

The Platform may contain links to third-party websites, including social networks (“Third-Party Platforms”). These links are provided for your convenience. We have no control over and are not responsible for the privacy practices of Third-Party Platforms. We encourage you to be aware when you leave our Platform and to read the privacy policies of each and every Third-Party Platform that collects personal information. This Privacy Policy applies solely to information collected by this Platform.

Your personal information may be stored by us or our service providers outside of Canada. If your personal information is used or stored outside of Canada, it will also be subject to the laws of the country in which it is used or stored.

We will take reasonable steps to protect personal information from unauthorized access, use or disclosure. Reasonable steps include measures appropriate to the level of sensitivity of the personal information. However, no method of electronic transmission or service is 100% secure and we cannot guarantee that unauthorized access, hacking, data loss or breaches of our security systems will never occur. Accordingly, you should not transmit personal information to us using our Platform if you consider that information to be sensitive.

The Platform is not directed at individuals under the age of 18 years and we do not knowingly solicit or collect personal information from these individuals. If you become aware that a minor has provided us with personal information, please contact us at the email address below and we will take steps to delete such information.

We may change our Privacy Policy from time to time. If we make changes to our Privacy Policy, we will notify you by email, by a notice displayed on the Platform or by similar means and by revising the “Last Updated” date above. We encourage you to review this Privacy Policy frequently to stay informed about our privacy practices. By continuing to use the Platform after the changes are made, you agree to be bound by the revised Privacy Policy.

If you have any questions about this Privacy Policy or your personal information, you may contact our Privacy Officer at hello@liftdwell.com.